Wherever, Whenever Communications
Intermedia Unite provides enterprise-grade features to meet the ever-changing needs of your business.
Desk Phone
Pre-configured phones connect to the feature-rich Unite service wherever they’re plugged in.
Laptop
The Unite Desktop App allows users to place calls, chat, host or join a video conference, and share files right from their Mac or PC.
Mobile
Seamlessly switch your workspace to any Apple or Android smart device with the Unite Mobile App.
Integrated with Contact Centre
Drive even more employee productivity and a better customer experience by accessing advanced call features integrated in Unite.
Communicate how you want, wherever you are
Work securely, productively, efficiently, and intelligently from anywhere while building stronger customer relationships
Business Phone
Stay connected no matter where your office is. 90+ features, including HD voice & unlimited calling in-country and up to 31 countries.
Video Conferencing
Secure 720p HD audio/video meetings from a conference room or remotely with screen sharing, interactive presentation tools, and an intelligent virtual assistant.
Team Chat
Break away from your inbox. Communicate with coworkers in real-time with individual and team chat.
File Management
Share and collaborate on files securely from any location. Full file management including real-time backup and restore.
Features that maximize efficiency and control
Auto Attendant
Connect customers to the right person right away. Automatic greetings along with fast and efficient call routing based on your business hours.
Hunt Groups
Ensure customers reach your people quickly and efficiently. Route incoming calls to specific teams who share responsibility for answering them.
Presence
Know the real-time working status of your teammates. Real-time notifications such as Available, Unavailable, Busy, and more.
Integrations
Build greater efficiency into customer interactions. Integrate voice, video, messaging and contact centre functionalities.
Intuitive, intelligent, informative, with industry-leading support
Administration
Sophisticated tools to onboard, customize, and manage users, services, and devices from a single easy-to-use portal.
Analytics
Actionable insights to inform administrator decisions. Gain insights on employee and system quality performance with real-time intelligent analytics.
Support
99.999% service reliability backed by SLAs and our 24/7 J.D. Power-certified* technical support, with experts available via phone or chat.
Secure
Guard your calls and data with Intermedia’s secure technology, industry compliancy standards, and privacy policies.
* Recognized for providing “An Outstanding Customer Service Experience” in Assisted Technical Support.
The Ultimate Integration – Intermedia right inside of Microsoft Teams
Powerful Phone System
Integrate Unite’s advanced cloud-based phone system directly into Microsoft Teams – no need for an additional Teams Phone licence.
Single App Experience
Consolidate communication and collaboration tools into the Teams app, reducing complexity and simplifying the user experience.
Advanced Features
Optimize call handling and enhance communication with features like call queues, SMS, monitor, whisper, and barge, directly inside of Teams.
Trusted Microsoft Partner
Benefit from exceptional support from Intermedia, a trusted Microsoft Gold Partner and JD Power-certified leader in unified communications.
Preserve, Search and Retrieve Unite Communications
Securely capture your organization’s Unite calls, meetings, SMS and chat conversations, and ensure the information is easy to find whenever it’s needed with Intermedia Archiving.
Automated data capture
Intermedia Archiving seamlessly integrates with Unite and automatically captures chat, SMS, voice data and meetings without administrative or user action.
Powerful contextual search
Indexes both content and metadata so users can access millions of files and refine searches using dozens of properties for results in seconds.
Seamless integration
Designed for Unite, Intermedia Archiving deploys in minutes with everything needed to enable compliant retention for Unite communications.
Regulations and compliance
Supports compliance with IIROC, PIPEDA, and other regulations.
