Store, Search and Retrieve Business Communications
Securely back up your Intermedia Unite and Contact Centre phone calls, meetings, chats and more, and ensure the information is easy to find whenever it’s needed.
Automatic Data Capture
Capture and back up content like calls, meetings, chats and customer interactions to help ensure your communications are preserved in one place.
Find What You Need
Powerful, contextual search to quickly find employee and customer conversations when you need them.
Support Compliance
Facilitates compliance with internal governance and regulatory requirements for retention, retrieval and security.
Secure Archive
Data is encrypted at rest and in transit, and multifactor authentication protects data from access by unauthorized users.
Find Information When You Need It
Automatically preserve, search and retrieve your critical business communications.
Uncompromising Security
Data is encrypted at rest and in transit, and multifactor authentication protects data from access by unauthorized users.
Powerful Contextual Search
Indexes both content and metadata so users can access millions of archived files and refine searches using dozens of properties for results in seconds.
Seamless Integration
Designed for Unite and Contact Centre, Intermedia Archiving deploys in minutes with everything needed to enable compliant archiving for your communications.
Foundation for AI-Driven Intelligence
Preserves a rich repository of institutional knowledge to enable more informed, efficient, productive, and smarter organizations.
Compliance and Security Capabilities
Lower the burden on your operations, compliance and legal teams by enabling fast, powerful search and retrieval.
Regulations and compliance
Supports HIPAA, FINRA, and MiFID II compliance programs, with optional WORM tamper-proof media storage to comply with SEC Rule 17a-4.
Data residency
Archiving addresses data residency requirements, supporting flexible deployments with data centres in US, Canadian and European locations.
Retention period
Choose to store phone and messaging data for as long as your business case requires with retention options of up to ten years.
Security
Data is uploaded securely and encrypted in transit and at rest with multi-factor authentication to protect access and limit export to authorized users.
Capture, retain and retrieve Unite and Contact Centre calls, chats, emails, screen-recordings and more – all in one platform
Are you challenged with finding information from past digital conversations quickly? Do you operate in a regulated industry? Do you wish you had a more complete record of business interactions? Watch the video to learn how Intermedia Archiving helps you find critical business information when you need it.
