Store, Search and Retrieve Business Communications

Securely back up your Intermedia Unite and Contact Centre phone calls, meetings, chats and more, and ensure the information is easy to find whenever it’s needed.

Become a Partner Find a Local Partner
Intermedia Archiving Screenshot

Automatic Data Capture

Capture and back up content like calls, meetings, chats and customer interactions to help ensure your communications are preserved in one place.

Find What You Need

Powerful, contextual search to quickly find employee and customer conversations when you need them.

Support Compliance

Facilitates compliance with internal governance and regulatory requirements for retention, retrieval and security.

Secure Archive

Data is encrypted at rest and in transit, and multifactor authentication protects data from access by unauthorised users.

Find Information When You Need It

Automatically preserve, search and retrieve your critical business communications.

Uncompromising Security

Data is encrypted at rest and in transit, and multifactor authentication protects data from access by unauthorised users.

POWERFUL CONTEXTUAL SEARCH

Indexes both content and metadata so users can access millions of archived files and refine searches using dozens of properties for results in seconds.

SEAMLESS INTEGRATION

Designed for Unite and Contact Centre, Intermedia Archiving deploys in minutes with everything needed to enable compliant archiving for your communications.

FOUNDATION FOR AI-DRIVEN INTELLIGENCE

Preserves a rich repository of institutional knowledge to enable more informed, efficient, productive, and smarter organisations.

Find Information When You Need It

Compliance and Security Capabilities

Lower the burden on your operations, compliance and legal teams by enabling fast, powerful search and retrieval.

Regulations and compliance

Supports HIPAA, FINRA, and MiFID II compliance programs, with optional WORM tamper-proof media storage to comply with SEC Rule 17a-4.

Data residency

Archiving addresses data residency requirements, supporting flexible deployments with data centers in US, Canadian and European locations.

Retention period

Choose to store phone and messaging data for as long as your business case requires with retention options of up to ten years.

Security

Data is uploaded securely and encrypted in transit and at rest with multi-factor authentication to protect access and limit export to authorized users.

TOUR Intermedia ARCHIVING

Capture, retain and retrieve Unite and Contact Centre calls, chats, emails, screen-recordings and more – all in ONE platform

Are you challenged with finding information from past digital conversations quickly? Do you operate in a regulated industry? Do you wish you had a more complete record of business interactions? Watch the video to learn how Intermedia Archiving helps you find critical business information when you need it.

Easy and Worry-Free

Easy to Integrate

Tight integration with Unite and Contact Centre ensures data is captured, archived, and stored with full integrity.

Easy to Use

Quickly search stored calls, meetings, chats, and customer interactions by sender, recipient, attachment type, etc. for easy retrieval.

Easy to Comply

Supports compliance with FINRA, HIPAA, GDPR, anf other regulations.

"In looking at what was available in the industry, we found that Intermedia's cloud-based solution provided us more autonomy and flexibility."

CMLS Financial Logo Tara Somerset
Managing Director for Residential Servicing, CMLS Financial

Become a UCaaS/CCaaS Solutions Partner