Wherever, Whenever
Communications

Intermedia Unite provides enterprise-grade features to meet the ever-changing needs of your business.

Become a Partner Find a Local Partner
Unite screenshot - phone, desktop and mobile app

Desk Phone

Pre-configured phones connect to the feature-rich Unite service wherever they’re plugged in.

Laptop

The Unite Desktop App allows users to place calls, chat, host or join a video conference, and share files right from their Mac or PC.

Mobile

Seamlessly switch your workspace to any Apple or Android smart device with the Unite Mobile App.

Integrated with Contact Centre

Drive even more employee productivity and a better customer experience by accessing advanced call features integrated in Unite.

Communicate how you want, wherever you are

Work securely, productively, and efficiently from anywhere while building stronger customer relationships

Business Phone

Stay connected no matter where your office is. 90+ features, including HD voice & unlimited domestic calling (Canada, US and PR).

Video Conferencing

Securely engage with your customers from wherever with 720p HD audio/ video, screen sharing, and interactive presentation tools.

Team Chat

Break away from your inbox. Communicate with coworkers in real- time with individual and team chat.

File Management

Share and collaborate on files securely from any location. Full file management including real-time backup and restore.

Unite Section 1

Features that maximise efficiency and control

Auto Attendant

Connect customers to the right person right away. Automatic greetings along with fast and efficient call routing based on your business hours.

Hunt Groups

Ensure customers reach your people quickly and efficiently. Route incoming calls to specific teams who share responsibility for answering them.

Presence

Know the real-time working status of your teammates. Real-time notifications such as Available, Unavailable, Busy, and more.

Integrations

Build greater efficiency into customer interactions. Integrate voice, video, messaging and contact center functionalities.

Unite 2

Intuitive, informative, with industry-leading support

Administration

Sophisticated tools to onboard, customise, and manage users, services, and devices from a single easy-to-use portal.

Analytics

Actionable insights to inform administrator decisions. Gain insights on employee and system quality performance with real-time.

Support

99.999% service reliability backed by SLAs and our 24/7 J.D. Power-certified* technical support, with experts available via phone or chat.

Secure

Guard your calls and data with Intermedia’s secure technology, industry compliancy standards, and privacy policies.

* Recognised for providing "An Outstanding Customer Service Experience" in Assisted Technical Support.

Unite 3

Features that maximise efficiency and control

Powerful Phone System

Seamlessly add award-winning cloud voice to Teams and get the features, reliability and flexibility your business needs.

Integration Your Way

Works side-by-side with Teams or directly within the native Teams interface to complement your Teams communications experience.

Advanced Features

Unite includes the advanced features your business needs to ensure your customers can communicate with your company however and whenever they need.

Trusted Microsoft Partner

Intermedia is the only Unified Communications provider who offers and supports a full range of Microsoft services.

Unite 3

All plans backed by Intermedia’s Worry-Free Experience

J.D. Power Certified Support

Our award-winning technical support is here for you 24 hours a day, 365 days a year.

Onboarding and Migration

Our cloud ConciergeTM team builds a custom plan to fit your schedule and minimise downtime.

We Make it Easy

Intermedia helps you focus on what really matters - adding value to your business.

Intermedia makes it easy to go to my established customer base with ageing phone systems and help them understand how flexible, secure, and reliable a cloud-based phone system can be.

Jordan Associates Integrated Systems MICHAEL SACHS
Vice President of Operations, Jordan Associates Integrated Systems

Become a UCaaS/CCaaS Solutions Partner