Wherever, Whenever
Communications

Intermedia Unite provides enterprise-grade features to meet the ever-changing needs of your business.

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Unite screenshot - phone, desktop and mobile app

Desk Phone

Pre-configured phones connect to the feature-rich Unite service wherever they’re plugged in.

Laptop

The Unite Desktop App allows users to place calls, chat, host or join a video conference, and share files right from their Mac or PC.

Mobile

Seamlessly switch your workspace to any Apple or Android smart device with the Unite Mobile App.

Integrated with Contact Centre

Drive even more employee productivity and a better customer experience by accessing advanced call features integrated in Unite.

Communicate how you want, wherever you are

Work securely, productively, efficiently, and intelligently from anywhere while building stronger customer relationships

Business Phone

Stay connected no matter where your office is. 90+ features, including HD voice & unlimited calling in-country and up to 31 countries.

Video Conferencing

Secure 720p HD audio/video meetings from a conference room or remotely with screen sharing, interactive presentation tools, and an intelligent virtual assistant.

Team Chat

Break away from your inbox. Communicate with coworkers in real- time with individual and team chat.

File Management

Share and collaborate on files securely from any location. Full file management including real-time backup and restore.

Unite Section 1

Features that maximise efficiency and control

Auto Attendant

Connect customers to the right person right away. Automatic greetings along with fast and efficient call routing based on your business hours.

Hunt Groups

Ensure customers reach your people quickly and efficiently. Route incoming calls to specific teams who share responsibility for answering them.

Presence

Know the real-time working status of your teammates. Real-time notifications such as Available, Unavailable, Busy, and more.

Integrations

Build greater efficiency into customer interactions. Integrate voice, video, messaging and contact center functionalities.

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Intuitive, intelligent, informative, with industry-leading support

Administration

Sophisticated tools to onboard, customise, and manage users, services, and devices from a single easy-to-use portal.

Analytics

Actionable insights to inform administrator decisions. Gain insights on employee and system quality performance with real-time intelligent analytics.

Support

99.999% service reliability backed by SLAs and our 24/7 J.D. Power-certified* technical support, with experts available via phone or chat.

Secure

Guard your calls and data with Intermedia’s secure technology, industry compliancy standards, and privacy policies.

* Recognised for providing "An Outstanding Customer Service Experience" in Assisted Technical Support.

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Unite, the perfect complement to Microsoft Teams

Powerful Phone System

Seamlessly add award-winning cloud voice to Teams and get the features, reliability and flexibility your business needs.

Integration Your Way

Works side-by-side with Teams or directly within the native Teams interface to complement your Teams communications experience.

Advanced Features

Unite includes the advanced features your business needs to ensure your customers can communicate with your company however and whenever they need.

Trusted Microsoft Partner

Intermedia is the only Unified Communications provider who offers and supports a full range of Microsoft services.

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Preserve, Search and Retrieve Unite Communications

Securely capture your organisation’s Unite calls and chat conversations, and ensure the information is easy to find whenever it's needed with Intermedia Unite Archiving.

Automated data capture

Unite Archiving seamlessly integrates with Unite and automatically captures chat and voice data without administrative or user action.

Powerful contextual search

Indexes both content and metadata so users can access millions of files and refine searches using dozens of properties for results in seconds.

Seamless integration

Designed for Unite, Unite Archiving deploys in minutes with everything needed to enable compliant retention for Unite communications.

Regulations and compliance

Supports HIPAA, FINRA, IIROC, FCA and MiFID II compliance programs, with optional WORM tamper-proof media storage to comply with SEC Rule 17a-4.

TOUR UNITE ARCHIVING
Intermedia Unite Archiving Screenshot

All plans backed by Intermedia’s Worry-Free Experience

J.D. Power Certified Support

Our award-winning technical support is here for you 24 hours a day, 365 days a year.

Onboarding and Migration

Our cloud ConciergeTM team builds a custom plan to fit your schedule and minimise downtime.

We Make it Easy

Intermedia helps you focus on what really matters - adding value to your business.

Intermedia makes it easy to go to my established customer base with ageing phone systems and help them understand how flexible, secure, and reliable a cloud-based phone system can be.

Jordan Associates Integrated Systems MICHAEL SACHS
Vice President of Operations, Jordan Associates Integrated Systems

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