Smarter Customer Engagement from Wherever

With Intermedia Contact Centre, you can differentiate from the competition where it matters most – the customer experience.

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Contact Centre screenshot - phone, desktop and mobile app

Better, Faster Service

Intelligently route calls, chats, emails, and text messages to the right employee every time.

Personalized Interactions

Automatically know who is calling and why to give your customers the top-tier service they expect.

AI-Powered Workflows

AI Interaction Insights increases your capacity to help more customers and improve your customer experience.

Integrated with Unite

Drive more productivity and better customer experiences with Contact Centre integrated in Unite.

Differentiate from the competition where it matters most – the customer experience

Call Queues

Answer customers in sequence; minimise wait times. Handle more concurrent enquiries and maintain happier customers and staff.

Smart Routing

Get customers to the right agents, on time, every time. Customise call flows for results, with Skills-Based Routing and more.

Cover All Channels

Let customers connect with you on their terms. Intermedia Contact Centre offers options for voice, chat, and email queues.

Outstanding Outreach

Go beyond inbound, with proactive outreach. Enhance audience engagement with multi-channel outreach capabilities.

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Better Productivity and Experiences with Unite and Contact Centre

Integrated with Unite

Seamlessly access advanced call handling in Unite to manage customers and get back to collaborating with peers when done.

Greater Flexibility

Effortlessly give Unite users access to call queues without needing to onboard them to a different application.

Unified Presence & Status

Let others see when users are handling customer calls. Let frontline users see who’s available to chat, talk, and meet while interacting with customers.

Advanced Call Handling

Access advanced call capabilities within Unite including Dialout, Callbacks, Relevant Caller Information, and Call Classifications.

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Customers aren’t the only ones who benefit

Business Intelligence

Extensive built-in and customisable reports help visualise trends, identify friction points, and improve interactions.

Instant Insight

Real-time customer insights speed agent-customer interactions and keep the team aligned.

Integrations Toolbox

Integrate with popular (or custom) productivity tools, with support for leading CRM systems, plus a set of open APIs.

Optimized Workforce

Agents can work anywhere, meaning a greater talent pool. You can recruit the very best agents – regardless of location.

Rich dashboards, reports, and monitoring for admins and business stakeholders

Live Dashboards

Monitor customer interactions in real-time and proactively make changes on-the-fly to be responsive to customer needs.

Custom Reports

Actionable insights to make the right customer decisions at the right time. Both real-time and historical metrics, readily accessible.

AI-Powered Analysis

Search call recordings by sentiment and keywords to focus supervisors on the conversations and topics that matter.

Interaction Monitoring

Coach frontline users as they actively interact with customers over voice calls, chats, and text.

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Easy and Worry-Free

Easy to Use

Deploys 100% remotely for agents in any location, with remote installation, training, and support.

Easy to Manage

Intuitive communication tools mean delighted customers and happy, productive employees, everywhere.

Easy to Set Up

Minimal setup requirements mean quick onboarding and happy customers, faster.

With Intermedia, there’s no downtime and we don’t have to worry about upgrades, and I get very quick and accurate answers on any concerns that come up.

Igloo Capital Blair Bondar
Founder and President, Igloo Capital, Inc.

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